How is a quote calculated?
By document type, page or word count, language direction, the certification format required and the deadline. A written quote is issued before work starts so there is no variation later unless you change the scope.
How a NAATI translation quote is assessed
In short
We quote each job individually rather than publishing a fixed rate, because the work behind a NAATI-certified translation varies with the amount of text on the page, the document type, the language pair, the turnaround you need and how the file is delivered. Send legible scans by LINE, email or phone and you receive a written quote with a delivery date before any work starts. Government fees, legalisation fees and application fees are set by the relevant authority and are not part of our quote.
What changes the assessment
How much text is actually on the page
Certified translation is assessed per page of text to be rendered, not per sheet of paper. A birth certificate with a few lines and an academic transcript listing a hundred subjects sit on one page each but take very different amounts of work.
Document type and complexity
Standard-format civil records such as a house registration or ID card are quick to assess. Court judgments, powers of attorney, contracts and multi-month bank statements need extra terminology checking and table rebuilding.
Language pair and translator availability
Pairs with many credentialed translators in the required direction schedule faster. Directions with few credentialed practitioners carry queue limits that affect both the delivery date and the assessment.
Turnaround required
A job in the normal queue and a job needed the same day consume different resources. Priority work means inserting into the queue and arranging a reviewer outside normal hours, so it is assessed separately from standard translation.
Document sets lodged together
Family sets — marriage certificate, children's birth certificates and house registration — repeat the same names and places, so consistency can be checked in one pass. Sending the set together is normally assessed more favourably than sending each document in a separate round.
File format and scan quality
Full-page, sharp scans let work start immediately. Skewed or blurred photos, or images that cut off a seal, require a fresh file or extra interpretation time, which affects both scheduling and assessment.
Changes after delivery
Corrections caused by an error on our side are made at no charge. Changes originating with you — a replacement original, a different name spelling after completion, or extra pages — are partly new work and are assessed separately.
Delivery format
A digitally signed PDF is the standard format most Australian authorities accept online. A printed, wet-stamped copy sent by post adds production and shipping costs depending on the destination.
Not included in our assessment
- • Fees charged by Thai government offices to issue or re-issue an original record.
- • Legalisation fees charged by the Department of Consular Affairs or by an embassy — a separate step from NAATI-certified translation.
- • Visa application fees and skills assessment fees charged by the receiving authority.
- • Courier or postage costs for originals you send to us.
How to request a written quote
1. Scan every page in full
Capture all four edges and every seal, front and back where the reverse carries text. Legible scans avoid a second round of requests.
2. Tell us the receiving authority
Department of Home Affairs, a university, a skills assessing body or a state agency — requirements differ, and the destination determines the format.
3. Tell us your deadline
Give the date the document must be lodged so we can confirm whether the normal queue is enough or a priority slot is needed.
4. Confirm the passport spelling
Send the exact spelling of names as printed in the passport so the translation matches your travel document across the whole set.
5. Receive a written quote first
You get the assessment and a delivery date before anything begins. No work starts until you confirm in writing.
Phone 080-557-8887 · LINE @NAATI · contact@ilc.company
FAQ
Why is there no price list on the website?
Because a single figure would be misleading. Two documents that look identical can differ several times over in text volume, terminology and turnaround. A written quote against your actual scans is more accurate than any published table.
How do I get a quote?
Send the scans by LINE, email or phone with the receiving authority and your deadline. You receive a written quote with a delivery date, and nothing is charged until you confirm.
Is a certified translation charged per page or per word?
It is assessed per page of text to be rendered, adjusted for density and complexity. Sparse forms and dense transcripts are not equivalent even though both occupy one page.
Are government fees included?
No. Fees for issuing originals, for legalisation by the Department of Consular Affairs, for embassy certification and for visa or assessment applications are set by those authorities and paid to them, at the rates they publish at the time of lodgement.
Is a rush service available?
Often yes, depending on the language pair and the current queue. Priority handling is assessed separately from standard translation because it involves rescheduling and out-of-hours review.
What if a name is spelled wrong in the delivered file?
If the error is ours, we correct and reissue at no charge. If the spelling you supplied changes after delivery, the affected pages are re-done and assessed as partial new work.
Do you charge less for a family set?
Sets submitted together are assessed as one job, which is normally more favourable than lodging each document in a separate round, because names and places are verified once across the whole set.
Do I pay before or after the work?
Confirmation of the written quote comes first, then the work. Payment arrangements are set out in the quote itself — ask our staff by phone, LINE or email.
Related reading
Reviewed August 2026. General information on how work is assessed, not a price list and not legal advice. Government and authority fees are those published by the relevant authority at the time of lodgement.
Quotes and fees questions
Reviewed August 2026. Requirements change — confirm with the receiving authority before lodging.
Why can't a firm figure be given before I send the files?
Page count alone does not show density, handwriting, stamps or annexes. Sending clear scans lets us quote the real workload instead of a range you would have to renegotiate.
Are corrections charged separately?
Corrections to names, dates or numbers that we mistranscribed are reissued at no charge. Changes caused by a new source document or a change of scope are quoted before we proceed.
Can I get a receipt or tax invoice?
Yes. Tell us the name, address and tax details to appear on the document at the time of ordering so the invoice matches your accounting records.
Does a rush deadline change the quote?
Priority handling depends on translator availability in your pair and is quoted separately. If a deadline is not achievable we say so rather than accept the job and miss it.
Why can two similar-looking documents be assessed differently?
Because the assessment follows the amount of text and the complexity, not the sheet of paper. A one-page transcript listing a hundred subjects is many times the work of a one-page birth certificate even though both are one page.
Are government and embassy fees part of your quote?
No. Fees charged by Thai offices, by the Department of Consular Affairs, by an embassy or by an assessing authority are set by those bodies at their published rates and paid to them. Our quote covers our work only.
What do you need in order to quote accurately?
Legible scans of every page, the receiving authority, your deadline and the delivery format you need. With those four things the written quote and the delivery date are firm before any work begins.