I live in Melbourne — do I need to come in person?
No. Police clearance translation is produced and delivered entirely online: send scans, receive a signed certified PDF you can upload straight into any lodgement system. An in-person visit is only needed where an authority requires you to sign in front of someone.
Will a translation produced from Thailand be accepted in Melbourne?
Yes. What an authority checks is the certification by a NAATI-certified translator, not where the translator sits. The statement carries the translator's name and practitioner number so it can be verified.
Do you need the original police clearance?
A clear, complete scan is normally enough. Some authorities ask to sight the original during checking, so keep it with you and tell us if the published requirement says something unusual.
How long does it take?
It depends on page count, scan quality and the current queue. We give you a realistic window once we have seen the files, and flag anything that could slow it down, such as an unreadable seal.
The name spelling does not match my passport — what now?
Tell us at the start. The translation follows the source document and can carry a translator's note explaining the difference. If the difference comes from a legal name change, submit that document alongside.
Do I also need consular legalisation or an apostille?
For Australian lodgements, usually not. If the same set is also going to another country, extra steps may apply. Send us the destination list and we will sequence everything in one pass.
Can you simply handle the whole set for me?
Yes. Our team has prepared documents for Australian authorities for more than 15 years. We read the full set, tell you the order of work, what is missing and where sets are commonly sent back — before any work starts. We advise, not just translate.
Reviewed August 2026. Always confirm the current requirement with the receiving authority before you lodge.